Returns & Refunds
At Hermetic Wear, each item is made to order. Because of this, we maintain a balanced return policy designed to protect both our customers and the integrity of our production process.
Return Eligibility (30 Days)
You may request a return within 30 days of receiving your order if:
The item is damaged or defective
The item you received is incorrect
The item does not meet expected quality standards
You are requesting a size exchange (see below)
Non-Returnable Situations
Because all products are made-to-order, we generally do not accept returns for:
Incorrect size selection without exchange request
Buyer’s remorse or change of mind
Minor variations in color or print placement
Size Exchanges (Allowed)
We allow size exchanges under the following conditions:
Request must be made within 30 days
Item must be unworn and in original condition
Customer is responsible for all return and reshipping costs
Restocking Fee
For eligible returns that are not due to damage, defect, or error on our part:
A 10% restocking fee will be applied to the refund amount
This fee helps offset production and processing costs associated with made-to-order items.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
We recommend using a trackable shipping method
We are not responsible for lost or undelivered return shipments
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery
Include clear photos of the issue
We will provide a replacement or full refund at no cost to you
No restocking fee will apply
Refused or Undeliverable Packages
If a package is:
Refused by the customer
Returned due to an incorrect or incomplete address provided at checkout
Then:
The order may be subject to return shipping fees and/or a restocking fee
Original shipping costs are non-refundable
Order Accuracy Responsibility
Customers are responsible for ensuring that:
Shipping address is correct and complete
Selected size, color, and product details are accurate
We are not responsible for errors made during checkout.
Return Process
To initiate a return, contact us at:
contact@hermeticwear.com
Include:
Order number
Description of issue
Photos (if applicable)
Returns sent without prior approval may not be accepted.
Refunds
Once your return is reviewed and approved:
Refunds are issued to your original payment method
A 10% restocking fee may be deducted where applicable
Processing time: 5–10 business days
Need help?
Contact us at contact@hermeticwear.com for questions related to refunds and returns.