Refund and Returns Policy

At Hermetic Wear, each item is produced specifically for the customer after an order is placed. Because our products are made-to-order, certain return limitations apply. Our goal is to maintain a fair balance between customer satisfaction and the integrity of our production process.

Return Eligibility (30 Days)

You may request a return within 30 days of receiving your order if the item is damaged, defective, incorrect, does not meet expected quality standards, or you require a size exchange.

Non-Returnable Situations

Because all products are made-to-order, we generally do not accept returns for orders placed in error, changes of preference after production has begun, or minor variations in color, print placement, or appearance that naturally occur during the printing process.

Size Exchanges

Size exchange requests must be made within 30 days. Items must be unworn and in original condition. Customers are responsible for return shipping and replacement shipping costs associated with size exchanges.

Restocking Fee

For eligible returns not caused by damage, defects, or fulfillment errors, a 10% restocking fee may be deducted from the refund amount. This fee helps offset production and processing costs associated with made-to-order items.

Return Shipping Responsibility

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method. Hermetic Wear is not responsible for lost or undelivered return shipments.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs of the issue. We will provide a replacement or full refund at no cost to you. No restocking fee will apply.

Refused or Undeliverable Packages

Orders refused by the customer or returned because of an incorrect or incomplete address may be subject to return shipping charges and/or a restocking fee. Original shipping charges are non-refundable.

Order Accuracy Responsibility

Customers are responsible for ensuring that shipping addresses, sizes, colors, and product selections are accurate before placing an order. Hermetic Wear is not responsible for errors made during checkout.

Return Process

To initiate a return, contact contact@hermeticwear.com and include your order number, a description of the issue, and photographs if applicable. Returns sent without prior approval may not be accepted.

Refunds

Once your return is reviewed and approved, refunds are issued to the original payment method. Processing typically takes 5–10 business days. A 10% restocking fee may apply where applicable.

Need Help?

For questions related to refunds, returns, exchanges, or orders, contact contact@hermeticwear.com.