At Hermetic Wear, each item is made to order. Because of this, we maintain a balanced return policy designed to protect both our customers and the integrity of our production process.
Return Eligibility (30 Days)
You may request a return within 30 days of receiving your order if:
- The item is damaged or defective
- The item you received is incorrect
- The item does not meet expected quality standards
- You are requesting a size exchange (see below)
Non-Returnable Situations
Because all products are made-to-order, we generally do not accept returns for:
- Incorrect size selection without exchange request
- Buyer’s remorse or change of mind
- Minor variations in color or print placement
Size Exchanges (Allowed)
We allow size exchanges under the following conditions:
- Request must be made within 30 days
- Item must be unworn and in original condition
- Customer is responsible for all return and reshipping costs
Restocking Fee
For eligible returns that are not due to damage, defect, or error on our part:
- A 10% restocking fee will be applied to the refund amount
This fee helps offset production and processing costs associated with made-to-order items.
Return Shipping Responsibility
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- We recommend using a trackable shipping method
- We are not responsible for lost or undelivered return shipments
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Include clear photos of the issue
We will provide a replacement or full refund at no cost to you. No restocking fee will apply.
Refused or Undeliverable Packages
If a package is:
- Refused by the customer
- Returned due to an incorrect or incomplete address provided at checkout
Then:
- The order may be subject to return shipping fees and/or a restocking fee
- Original shipping costs are non-refundable
Order Accuracy Responsibility
Customers are responsible for ensuring that:
- Shipping address is correct and complete
- Selected size, color, and product details are accurate
We are not responsible for errors made during checkout.
Return Process
To initiate a return, contact us at: contact@hermeticwear.com
Include:
- Order number
- Description of issue
- Photos (if applicable)
Returns sent without prior approval may not be accepted.
Refunds
Once your return is reviewed and approved:
- Refunds are issued to your original payment method
- A 10% restocking fee may be deducted where applicable
- Processing time: 5–10 business days
Need help?
Contact us at contact@hermeticwear.com for questions related to refunds and returns.